Returns & Delivery

1 - Delivery

Delivery times are indicative and not binding. A delay in delivery can in no case lead to cancellation of an order, nor to any delivery and any damages. Whatever the mode of shipping the goods travel at the risk of the purchaser.

UNISSIMA reserves the right to make partial deliveries, in which case the buyer cannot rely on waiting for the balance of the order to defer payment.

A copy of the receipt of transportation must be addressed to UNISSIMA by mail along with a photo, within 5 days after delivery.

2 - Shipping Charges

Costs regarding shipping estimated and mentioned in UNISSIMA pro forma invoices are defined according to specifications provided by the buyer. Should there be, during transit and arriving on site, any change upon indication received previously, seller and transporter reserve the right to hold delivery and await settlement of extra costs involved prior to final delivery.

3 - Claims and Notice of Defects

The customer shall, immediately after delivery and prior to use, arrange a detailed inspection of the goods. The customer is advised to document by photos the product packaging and its opening. In the case of a product or package defect, the customer shall write a clear note in English documenting the damage.

All notices of defect shall be made in writing and sent to UNISSIMA as soon as the customer becomes aware of the defect and in any event not later than fourteen (14) days after delivery.

The customer shall notify UNISSIMA in writing of any apparent defects that the customer could reasonably have discovered during such inspection within eight (8) days from the date of receipt of such products, and the customer shall notify UNISSIMA in writing within five (5) days of the date on which the customer shall first have become aware of any hidden defect which could not reasonably have been discovered during the initial inspection of the products.

If the customer fails to inform UNISSIMA in a timely manner of any defects relating to the shipped products or the use, destruction or modification by the customer of any product which the customer knows to be defective without the prior written consent of UNISSIMA, the customer shall be considered to have acknowledged and waived all claims relating to such products.

4 - Returns

Defective products cannot be returned without UNISSIMA prior consent in writing. Claims based on defective merchandise may not give rise to replace them without any obligation on the part of UNISSIMA. Conforming products shall not be returned.

5 - Ownership

UNISSIMA retains ownership of the goods sold or provided until full payment of the price. Until full payment the customer shall not pledge, modify or alter the property.

6 – Force Majeure

UNISSIMA shall not be liable if the following force majeure events prevent or delay performance of the agreement: war and mobilisation; rebellion and civil disobedience; terrorism; natural disasters; strike and lockout; shortage of goods; defective or delayed deliveries from suppliers or if suppliers are otherwise affected by circumstances; fire; lack of transportation; currency restrictions; import and export restrictions; death, illness or absence of key employees; computer virus or other circumstances beyond UNISSIMA direct control.

In such events, the affected party, UNISSIMA, shall be entitled to delay the fulfillment of its duty until the obstacle ceases to exist or, instead, to withdraw the agreement in whole or in part without incurring liability, given that the obstacle results in more than six ( 6 ) months of postponement of performance.

7 - Using the Brand UNISSIMA

UNISSIMA may authorize the purchaser to apply and mention the name UNISSIMA, logo UNISSIMA and all trademarks and logos owned by him, on his campaigns, obviously for its products exclusively, and on any medium, approved in writing by UNISSIMA provided crucial that the promotion and marketing are directly and exclusively made by the buyer and not by a third party. The use of the mark UNISSIMA logo or UNISSIMA is authorized only signing this contract, without exception.

This authorization of the trademark by the buyer does not confer any right on the property of the trademark UNISSIMA which is and remains the full property of the seller. The buyer shall, for this purpose, ensure that information on branded products, which have been the subject of a commercial communication, be sincere and genuine in order not to undermine the image and UNISSIMA reputation of the company.

The purchaser shall verify the accuracy of information disclosed on products and particularly with regard to their consistencies, features, price and availability in stock. Any violation of these provisions may result in suspension of trade agreements between the parties.

8 - Product Promotion under UNISSIMA Brand

UNISSIMA does not authorize, in any circumstance other than specific information negotiation and previous settlement the buyers to resell products in sales or promotion which might impact public prices stabilities in the market.

9 - Intellectual Properties

To allow optimization of sales of furniture and other objects, UNISSIMA may make available to the purchaser visual and technical documents of its products.

The provision of these visual documents aims to enable the buyer to develop a communication and promotion of quality, consistent products sold to the reputation of the brand in its field of activity and business strategy of the brand. For this purpose, the purchaser undertakes to use these visuals with the express consent of UNISSIMA on communication media approved by UNISSIMA. These pieces of furniture and other objects and their visual representations are and remain the intellectual property of the full company UNISSIMA. Any use by third parties to the contract unless express permission is prohibited and a violation of that clause can carry cessation of trade relations between the parties.

10 - Applicable Law

Agreement and orders between UNISSIMA and the customer shall be subject to and construed under the Portuguese law irrespective of the current international private law rules to the extent to which the latter rules would result in governing law other than Portuguese law.

The present general conditions are governed by the Portuguese law. Any disputes which may arise from or in connection with the contract will be decided under the jurisdiction of the Commercial Court of Porto.